Transportation & storage conditions will be informed before delivery, we are responsible if there is any loss,leak, deterioration during the transportation;Please strictly follow the storage & transportation advice while received the compound.
Inform us if any quality problem within two weeks since compound arrived and kindly offer us the document support. If quality not good than claimed yet acceptable, we could make a discount; If not acceptable, We will send the replacement within 3 days if have stock or send immediately after customs synthesis. Please contact us via support@rlavie.com