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At Rlavie, your satisfaction is our utmost priority, we are dedicated to offering superior products and exceptional customer experience. We understand the importance of responsive and reliable support, unwavering our commitment to ensuring your complete satisfaction at every stage of your journey with us.
We adhere to globally recognized trade terms, ensuring transparency and trust in all transactions. Every product undergoes thorough quality retesting before dispatch, guaranteeing that it meets your standards.
Prior to delivery, we will provide detailed transportation and storage conditions. We assume full responsibility for any loss, leakage, or deterioration that may occur during transit. Upon receiving the compound, please adhere strictly to the provided transportation and storage guidelines.
If encounter any quality issues, please notify us within two weeks of the compound's arrival and provide the necessary documentation. If quality is below expectations but still within acceptable limits, we are open to extending a discount； dispatch a replacement If the quality is deemed unacceptable within three days (subject to stock availability), or initiate immediate custom synthesis for a swift resolution.
Our dedicated service team remains at your service post-purchase, providing prompt support and ensuring your complete satisfaction. We stand behind our products with comprehensive warranties, reinforcing our commitment to quality and customer care.
Warmly welcome to contact us via sales@rlavie.com support@rlavie.com
Adhere to globally recognized trade terms
Thorough quality retesting before dispatch
provide detailed transportation and storage conditions
Assume full responsibility for any loss, leakage, or deterioration
Extending a discount or dispatch a replacement for quality issues
Dedicated service team remains at your disposal
Confidentiality Commitment:
We are steadfast in our commitment to safeguarding our clients' information.
We adhere to strict confidentiality practices and are fully prepared to formalize this commitment through a confidentiality agreement, ensuring that your proprietary information remains secure and undisclosed.
